Email System Update (Non-Catalyst Users)

HOSTING ONLY / EMAIL ACCOUNTS UPDATE: Please be aware, if you are using our standard hosting solutions (ie. Wordpress, Email Hosting, Etc.) - this message is to let you know that we are moving your mail service and mailboxes to a new server. We apologize for the lack of notice, but this move was necessary to insure stability and increase the performance of your mail service.

What does this mean to you? Hopefully nothing! PLEASE READ THIS FULL MESSAGE though, as it may help you fix any problems that come up as a result of the move. These are the most common problems that we're seeing after accounts have been moved.

OUTSIDE DNS, Please Read...

If you are hosting your DNS outside of our private server, or have your mail being processed by an outside spam filtering service, you will need to update your DNS records to point to the new server.

If you don't do this, your mail will attempt to be delivered to your old mail server and delivery will fail.

- Please contact your EBWAY Rep for the new settings or if you are experiencing any issues with your email accounts. Visit our Contact Area and SUBMIT A SUPPORT TICKET, an EBWAY Rep will be in touch via phone to help you if you're having trouble. 

>> THIS MESSAGE DOES NOT APPLY TO BUSINESS CATALYST CLIENTS. 

Author:
Jonathan Hinshaw

Post Date:
Tuesday, October 12, 2010

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